Support Engineer

• Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly.
• Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally.
• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst.
• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.
• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

ABOUT THE TEAM

Immuta’s mission is to make data secure, accessible, and trusted for every organization - and our Technical Support team plays a critical role in achieving it. As part of the Product organization, we’re deeply embedded in the product lifecycle, working with Engineering to diagnose issues, improve reliability and supportability, and ensure every customer realizes value from day one. We take pride in our deep technical expertise, clear communication, and collaborative approach.  We deliver mission-critical support to customers worldwide 24x7x365.  Every challenge is an opportunity to improve - strengthening Immuta’s Data Provisioning Platform and enhancing the experience for customers around the world. YOUR ROLE As a Support Engineer, you’ll serve as a technical leader and escalation point within the support organization. You’ll tackle complex, high-impact issues and participate in initiatives that prevent problems before they occur. This is a hands-on, customer-facing role for someone who combines deep technical expertise with a proactive mindset - helping shape both the quality of our customer experience and the maturity of our global support operations.