Cybersecurity Operations Manager

The Cybersecurity Operations Manager is the senior technical leader and final escalation point for security events across Scarlett's managed clients. This is a hands-on leadership role: the Manager leads day-to-day delivery of managed security services while remaining directly involved in detection, investigation, and incident response. The position sits between security strategy, owned by the vCISO, and execution, carried out by the SOC team. The Manager is accountable for the security posture and incident outcomes our clients experience, with a role that is outcome-driven, focused on reducing client risk, improving response times, and being the dependable last line of decision-making when a security event escalates.

About Scarlett Group....

Scarlett Group is recognized as a JBJ Best Places to Work and is one of the fastest-growing technology companies in the region. We offer competitive benefits, opportunities for advancement, professional development support, and a culture built on collaboration, accountability, and having fun while doing meaningful work. Great benefits. Great people. Great opportunities. That's the Scarlett difference.

Your work as a Cybersecurity Operations Manager will include several components:

Security Leadership and Escalation

• Serve as the final escalation point for security alerts and incidents across all managed clients.
• Lead and develop the Cybersecurity Operations team with direct, hands-on coaching and clear accountability.
• Establish roles, expectations, KPIs, and escalation paths for the SOC team.
• Own queue health across all managed clients, including alert volume, aging, assignment, and first-line escalation; delegate day-to-day queue work to SOC team members while retaining accountability for the outcome.
• Work the security queue directly when volume exceeds team capacity or when SOC team members are on PTO, out, or otherwise unavailable – queue coverage is an expected part of this working leadership role, not an exception.

SOC and Incident Response

• Oversee daily SOC operations, including monitoring, alert triage, and response.
• Lead containment, eradication, and recovery during security incidents, and own post-incident root cause analysis and documentation; engage Advanced Services for deep forensic analysis when an incident requires it.
• Improve detection logic, alert quality, and response workflows on an ongoing basis.
• Manage MDR and SIEM partner relationships and hold them to service expectations.

Client Security Accountability

• Own the security outcomes managed clients experience: detection quality, response speed, containment, and client confidence.
• Serve as the senior technical voice in client-facing security conversations covering incidents, posture, reporting, and remediation.
• Partner with the vCISO and account teams to align operations with client roadmaps and compliance requirements.

Operational Excellence

• Develop and maintain runbooks, playbooks, and standard operating procedures.
• Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency.
• Partner with Advanced Services on detection engineering, automation, and tooling – including EDR/XDR, log and SIEM ingestion, identity protection, and email security – rather than maintaining a separate engineering function.

Cross-Functional Collaboration

• Coordinate security-related work with Support, NOC, and Professional Services.
• Ensure clean escalation and resolution across operational teams.
• Contribute to company-wide automation, AI, and service delivery initiatives.

Our ideal Cybersecurity Operations Manager has the following qualifications:

• 4 to 6 years in cybersecurity or security operations, including direct experience triaging alerts and responding to security incidents.
• 2 or more years in a leadership role, formal or informal, including mentoring or directing other analysts.
• MSP, MSSP, or multi-client environment strongly preferred.
• Strong working knowledge of endpoint detection and response (EDR/XDR), SIEM and log management, identity and access management (Entra, Conditional Access), and email security.
• Comfort serving as the final technical decision-maker under pressure during active incidents.
• Familiarity with security frameworks (NIST, CIS, ISO) and compliance-driven environments; CMMC and NIST 800-171 experience is a plus.
• Strong coaching, team development, and performance management capabilities.
• Excellent communication, including translating technical issues for business stakeholders.
• Sound problem-solving and decision-making under pressure.
• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent experience.
• Preferred: Security+, CySA+, GCIH, or equivalent; CISSP, GCFA, or other advanced certifications are a plus but not expected.

This role will operate on a hybrid basis out of Jacksonville, FL and will host a base compensation of $90,000-$100,000.  

We are seeking candidates who thrive as the dependable last line of decision-making when a security event escalates. If you are a hands-on security leader who wants ownership over both the SOC's day-to-day execution and its long-term outcomes, we would welcome the opportunity to speak with you.