Groups Sales Coordinator

Now, let’s talk about you. 

We believe that people don’t just want to work for a company—they want to be part of something bigger. At Engine, we’re building more than a team; we’re building a movement. One where individuality is celebrated, where challenge fuels growth, and where the status quo is never enough. We know we’re not for everyone, and that’s okay. But if you thrive in a fast-moving, high-impact environment and want to shape the future of travel, you just might belong here. Curious? Check out our DNA—if it resonates with you, let’s chat! 

As a Groups Sales Coordinator at Engine, you’ll play a pivotal role in driving group travel bookings by proactively managing inbound leads, coordinating logistics, and building strong client relationships. This role combines sales development with hands-on customer support, requiring a self-driven approach to engage clients, solve challenges, and deliver a seamless booking experience.

You’ll partner closely with Group Sales Managers and Customer Success teams to guide prospects and clients from initial inquiry through event completion, ensuring high satisfaction and identifying growth opportunities in a fast-paced, evolving tech environment.

Please note: This is an evolving role. As we continue to grow and refine our group travel offerings, the responsibilities and scope of this position may shift over time.

Your Mission:

• Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion.
• Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed.
• Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority.
• Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively.

Sales Development & Pipeline Support:

• Qualify and actively pursue inbound group travel leads to drive booking conversions.
• Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed.
• Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time.

Collaboration & Communication:

• Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution.
• Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues.
• Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.

What You Bring:

• 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
• Experience: Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
• Tech-savv: Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms
• Skills: Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration; comfortable using CRM and data tools to monitor pipeline and customer activity.
• Mindset: Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
• Values: Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.

Bonus Points For:

• Experience in event planning, travel logistics, or group sales
• Familiarity with B2B SaaS environments or sales team workflows
• Demonstrated success working cross-functionally in high-growt

Applications for this role will be accepted through January or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.