Manager, IT Infrastructure

ABOUT THIS ROLE

As the Manager of IT Infrastructure, you will lead the engineering crew responsible for the backbone of LVT's internal operations. You will champion the scaling, reliability, and security of our corporate networks, identity management systems, and enterprise SaaS portfolio. Balancing strategic vision with technical mentorship, you will foster a culture of automation and engineering excellence to ensure our infrastructure scales ahead of our rapid business growth.

This role is based 100% in-office out of our Headquarters in American Fork, Utah.

ROLE RESPONSIBILITIES

• Team Leadership: Lead, mentor, and grow a high-performing team of IT engineers across network, identity, SaaS, and end-user systems, directly owning hiring, onboarding, and performance management.

• Operational Excellence: Establish a strong engineering culture rooted in ownership, robust documentation, and automation, while managing the team's agile operating cadence (planning, prioritization, and on-call escalation).

• Strategic Roadmap: Define and execute the corporate IT infrastructure roadmap in close alignment with Security, Engineering, and Business Operations to proactively support headcount and footprint growth.

• Metrics & Governance: Define, track, and report on enterprise SLAs and KPIs—including uptime, MTTR, incident response, and provisioning accuracy—to executive leadership.

• Financial & Vendor Ownership: Manage the IT infrastructure capex/opex budget, lead vendor contract negotiations, and continuously rationalize the enterprise SaaS portfolio for maximum licensing efficiency.

• Network & Connectivity Architecture: Oversee the technical direction and lifecycle management of LVT’s corporate networks (LAN, Wi-Fi, WAN/SD-WAN, and Zero-Trust Network Access) across HQ and remote sites.

• Identity & Access Strategy: Drive LVT’s Identity and Access Management (IAM) program, enforcing least-privilege models, RBAC, and automated joiner/mover/leaver workflows.

• Compliance & Risk Mitigation: Serve as the primary control owner for IT infrastructure supporting SOC 2 compliance, ensuring audit readiness, change management rigor, and prompt vulnerability remediation.

OUR IDEAL CANDIDATE

• Proven Leadership: 8+ years of progressive IT infrastructure experience, with at least 2 years of direct people management experience developing mid-to-senior level engineers.

• Scaling Experience: Proven track record of scaling IT infrastructure and teams within high-growth corporate environments.

• Technical Fluency: Deep technical competency across modern enterprise networking (firewalls, switching, Wi-Fi, VPN/ZTNA, SD-WAN) to confidently evaluate architecture designs and manage risk.

• IAM Expertise: Robust operational knowledge of modern identity platforms (e.g., Okta, Microsoft Entra ID) including conditional access, SSO, MFA, and SCIM provisioning.

• SaaS Portfolio Governance: Strong experience managing, integrating, and securing a comprehensive enterprise SaaS and tooling ecosystem (productivity suites, ITSM, MDM).

• Compliance Mindset: Practical experience acting as a control owner for formal security frameworks (such as SOC 2), including evidence collection and audit defense.

• Strategic Communication: Exceptional communication and stakeholder management skills, with the ability to translate complex technical trade-offs into business impact for executive audiences.

• Preferred Qualifications: Relevant industry certifications (e.g., CISSP, CISM, Okta Certified Administrator, CCNP) and familiarity with cloud platform infrastructure (AWS, Azure, or GCP) are highly desirable