1mo ago
Hardware Support Specialist
Liveview Technologies is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.
ABOUT THIS ROLE
LVT's Mechanical Electrical Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you'll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands-on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk.
This is an in-office role based at LVT's American Fork, UT headquarters. This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting — separate from LVT's standard employment background check.
ROLE RESPONSIBILITIES
Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data
Direct field technicians by phone through troubleshooting, root-cause identification, and resolution
Guide technicians through mechanical challenges encountered during installation or repair
Reference case history and diagnostic charts to resolve recurring or complex hardware issues
Identify and report replacement parts needed to complete repairs
Document every technician interaction accurately and completely for case continuity
Resolve a high percentage of incoming requests independently, escalating only when necessary
OUR IDEAL CANDIDATE
Multimeter Proficiency: Comfortable using a multimeter to troubleshoot low-voltage DC systems
Hands-On Trade Background: Experience assembling or repairing mechanical and electrical components — automotive, electrical, or home-systems trades welcome
Self-Directed Problem Solver: Researches and resolves technical issues using manuals, training materials, and case history
Diagnostic Judgment: Able to definitively distinguish between a component failure and a configuration issue
Clear Communicator: Directs technicians confidently over the phone under time pressure
Detail-Oriented Documentation: Captures accurate, complete records of every technician interaction
Posted by Liveview Technologies on their own careers page — you apply directly, no recruiter in between. View original / apply →