VIP Manager

We are currently looking for an experienced VIP Manager to join the team in New Jersey and take ownership of relationships with high-value players, delivering an outstanding customer experience while driving long-term engagement and retention.

This is an opportunity to work directly with high-value players, delivering a premium customer experience while contributing to player retention, engagement, and long-term commercial success.

Key responsibilities:

• Cultivate, manage, and deepen rapport with high-value players, ensuring their experience is both seamless and memorable.

• Offer support and assistance throughout the player lifecycle, acting as a trusted advisor from onboarding to ongoing retention.

• Design and execute creative strategies to enhance retention and engagement, driving sustained activity and growth.

• Examine player activity and behaviors, providing actionable insights to strengthen reinvestment and optimize campaign outcomes.

• Partner with CRM, marketing, payments, and relevant internal teams to deliver tailor-made offers, exclusive rewards, and VIP-only events.

• Resolve escalated or complex player cases with a calm, customer-centric approach, always safeguarding the brand’s reputation.

• Stay current with responsible gaming practices and meet all local regulatory standards, particularly those specific to New Jersey.

• Track industry movements and competitor activity, identifying opportunities to improve the VIP proposition.

Requirements:

• Demonstrable background in a VIP, Account Management, Player Relations, or similar high-touch role within iGaming.

• Familiarity with the U.S. regulated online gaming market, and strong preference for those with New Jersey compliance exposure.

• Commercially focused, skilled at translating player data into impactful retention strategies.

• Outstanding communicator with the ability to build and sustain influential relationships.

• Proficient with CRM systems and confident using Excel to analyze and report on player data.

• Available to work onsite in Fort Lee, New Jersey, accommodating a flexible schedule that includes evenings, weekends, and key sporting seasons.

• Experience in premium hospitality or luxury service environments is an asset.

What’s in it for you:

• Attractive salary package with performance-driven bonuses

• Comprehensive healthcare coverage (medical, dental, vision)

• Ample paid leave

• Office perks including subsidized meals and team gatherings

• A collaborative culture that values your impact and supports your professional growth.