Head of VIP

We are searching for an accomplished Head of VIP to steer VIP initiatives across a complex, multi-market landscape. You will be entrusted with developing robust strategy, driving operational excellence, and leading an international team focused on maximizing player value while maintaining full regulatory compliance.

Key Responsibilities:

• Mentor and empower the VIP team, instilling a high-performance, service-driven mindset.

• Develop and deploy creative VIP strategies tailored for various regions and brand portfolios, with a direct focus on scaling revenues and retention.

• Oversee core VIP operations, ensuring seamless execution across licensed jurisdictions.

• Establish, measure, and refine critical KPIs reflecting engagement, loyalty, and profitability.

• Forge and sustain strong, trust-based relationships with key VIP clients to optimize their experience.

• Collaborate deeply with Marketing, CRM, Payments, and Compliance to unify and elevate the VIP journey.

• Execute data-backed player segmentation, reward programs, and tailored communications to extend player lifetime value.

• Monitor industry shifts, player behavior, and competitor activity to inform ongoing program evolution.

• Uphold a gold standard for Responsible Gaming and ensure all efforts are in harmony with U.S. and New Jersey (NJDGE) regulatory demands.

• Synthesize team and player performance metrics for senior management, providing clear insights and forecasts.

Requirements:

• Minimum 2 years’ experience leading VIP functions in the iGaming, online entertainment or similar space.

• Expertise in end-to-end VIP management, including advanced segmentation and retention tactics.

• Adept at navigating regulatory frameworks, specifically within the U.S. market and under NJDGE compliance requirements.

• Demonstrated history of effective multicultural team leadership and communication.

• Strong analytical orientation, with fluency in translating data into practical action.

• Organized, commercially aware, and steadfastly focused on results.

• Deep-rooted commitment to fair play, risk management, and player protection.

Preferred Qualifications:

• Record of managing VIP operations internationally or across multiple brands.

• Familiarity with high-growth business environments in iGaming or sportsbook domains.

• Experience architecting scalable loyalty, rewards, and segmentation infrastructures.

• Success in enhancing VIP performance through data, process refinement, and people development.

What’s in it for you:

• Performance-based bonus structure

• Real opportunities for personal advancement and taking ownership within a fast-scaling enterprise

• Full suite of medical & dental insurance

• Flexible paid leave policy

• Supportive, achievement-driven working culture