Retail T&O Management Office

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Management Office

Position Objective and Key Responsibilities:

The Technology & Operations Management Office Head will work closely with the executive team. The person will  lead the team, by overseeing and streamlining strategic initiatives, handle program management, and communicating objectives to departments  as well as focus on initiatives to increase productivity across the organization. This role involves developing and tracking methodologies for a productivity dashboard, initiating and driving operational strategies, and overseeing project and capacity planning analysis, including expense management. The successful candidate will have a strong background in operations, project management, and strategic planning. An understanding of technology process will be an added advantage. The ideal candidate will have proven success in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.  

• Develop and implement initiatives to enhance operational productivity.
• Monitor and analyze productivity metrics, identifying areas for improvement.
• Develop methodologies for tracking productivity using a comprehensive dashboard.
  Initiate and drive the development of operational strategies aligned with the company’s goals.
• Regularly update and maintain the productivity dashboard, providing insights to senior management
• Collaborate with cross-functional teams to ensure cohesive strategy implementation.
• Assess and refine operational processes to improve efficiency and effectiveness.
• Oversee project management activities, ensuring timely and successful project execution.
• Conduct capacity planning analysis to optimize resource allocation and utilization.
• Develop project plans, timelines, and budgets, ensuring adherence to financial constraints.
• Manage and monitor the operations budget, identifying cost-saving opportunities.
• Implement expense management strategies to maintain financial discipline.
• Provide regular financial reports and analysis to senior management.
• Develop people strategies as well mentor, and develop the operations management team.
• Foster a culture of continuous improvement and high performance.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Minimum of 5-10 years of experience in operations management, with at least 2 years in a leadership role.
• Proven track record of successfully developing and implementing productivity improvement initiatives.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools and methodologies.
• Excellent project management skills, with experience in capacity planning and expense management.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

 Remark: The Bank requires the checking and collection of criminal records for candidates of this position, in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy. 

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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