SALES ASSOCIATE

Richemont/wd3/richemont

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HONG KONG SAR, China Full-time Posted 1d ago

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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Main accountabilities

Sales Achievements

Ensures a unique and exceptional client experience during a sale
Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
Adapts according to clients’ needs and motivations
Strives to always improve and surprise the clients
Deals with ease during negotiations and objections
Transmits the passion and values of the Maison
Acts as the privileged contact for the client(s) in case of Care Service
Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

Cultivates strong client relationships and develops client loyalty
Efficiently develops the client portfolio
Executes targeted CRM actions
Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

Respects all group, Maison and boutique policies and procedures
Participates to inventories
Participates to the set up and breakdowns at opening and closing of the boutique
Participates to the implementation of Visual Merchandising guidelines
Assists with special projects when requested

Key skills