Veterinary Reception North Shore Animal Hospital

Location: North Vancouver, British Columbia

Employment Type: Full Time

Compensation: $18.50 to $20.00 per hour depending on experience

North Shore Animal Hospital is currently welcoming a full-time Veterinary Reception to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! 

Key Responsibilities:

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset! 
• No experience with animals, no problem, so long as you love pets!

Qualifications:

• 1 year of experience in a reception, front desk or customer service role. Preferably in human or veterinary medicine.
• A professional and calm demeanor when assisting clients with questions, requests, or sensitive information
• Experienced with booking medical appointments and locating schedules within a system for: rebooking patients, booking new appointments and urgent appointments. Training provided.
• Knowledge of electronic medical records; training is provided for our in-house system
• Comfortable with Microsoft Office Applications
• Strong attention to detail & accuracy when recording and relaying information 
  
  

What We Can Offer You

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier! 
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.