Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Ambassador strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

This Workplace Ambassador role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

Key activities the Workplace Ambassador is required to assist with include:
Vendor Management/Facilities Management

• Oversee hard services schedule and ad hoc services for the overall maintenance of the workplace

• Ensure maintenance services are delivered as per SLA contract

• Liaise with building management on the annual power shutdown and adhere to building’s fire and safety practices

• Ensure works are carried out in compliance with HSSE requirements

• Conduct routine inspection and organize repair works when required
• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of vendors and services as required

Events and Meeting Rooms

• Manage and set up Flexi-space and meeting rooms for internal and external events

• Source and manage accredited vendors to cater to each unique event requirements

• Coordinate with the Community Ambassador for the Human Experience events
  

Audio Visual, Workplace Systems and Applications

• Coordinate and set up meeting room for video conference calls

• Provide technical support to troubleshoot audio visual equipment

• Good understanding of Teams, Webex and other webinar platforms

• Be proficient in workplace management system and applications

• Provide support in new system implementation and integration for workspace
  

Finance

• Monitor and ensuring spending in within hard services budget for workplace

• Liaise and supervise with vendors to ensure timely submission of work order/purchase order, goods receive and invoice for all completed works

• Timely coordination with Account Receivable, Finance and Site Manager for the closing of month end reports
  

Health & Safety

• Compliance with Building Management requirements for external parties (vendors, clients and visitor) building access and safety and security practice

• Conduct regular audits to ensure safety procedures are being complied with

• Assist in carrying out safety procedures when needed

• Assist in the property risk management program

• Participate in the disaster recovery and business continuity plans as required

• Follow established escalation procedures and incident reporting procedures

• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
  

Client/Stakeholder Support

• Facilitate and plan for internal communications on workplace related matters

• Provide superior customer service to meet on-site client’s expectations

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.