Underwriting Technician

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

As an Underwriting Technician, you’ll play an important role in delivering a responsive, accurate service to brokers while supporting the wider Personal Lines underwriting team. You’ll own day-to-day policy administration and broker enquiries, applying agreed underwriting procedures and delegated authority while ensuring anything requiring technical judgement is quickly identified and referred.

What you'll be doing

• Process new business, renewals, mid-term adjustments, endorsements and cancellations accurately and within agreed service levels.
• Support brokers with clear, timely responses to product, policy documentation, underwriting and process queries.
• Check policy information and supporting documentation, identifying missing information, discrepancies or unusual features.
• Apply underwriting guidelines, procedures and delegated authority consistently, escalating cases that require additional technical judgement.
• Support underwriters by gathering information, preparing referrals and completing underwriting administration.
• Maintain accurate policy records and high-quality data across insurance and workflow systems.
• Deliver work in line with internal controls, regulatory requirements, Consumer Duty expectations and data protection requirements.
• Build effective working relationships with brokers through ownership, reliability and strong service.
• Identify opportunities to improve accuracy, turnaround times, broker experience and operational efficiency.
• Contribute to process improvements, system testing, training and wider change initiatives across the team.

Who we're looking for

• Experience within Personal Lines insurance including Motor Insurance, underwriting support, broking, policy administration or a comparable regulated environment.
• Good understanding of insurance terminology and the policy lifecycle.
• Evidence of delivering accurate work while managing competing priorities and deadlines.
• Experience providing clear and professional support to brokers, customers or other stakeholders.
• Ability to recognise when a case falls outside agreed processes or authority and escalate it appropriately.
• Confidence using Microsoft 365, with the ability to learn new insurance and workflow systems.
• UK Motor or wider Personal Lines experience would be advantageous.
• Experience of underwriting principles, referrals or delegated authority would also be beneficial.

Qualifications

• Cert CII, progress towards an insurance qualification, or a willingness to work towards one is desirable.
• Strong written and verbal English, including the ability to communicate confidently with brokers and colleagues.
• Good numeracy, with the ability to work accurately with policy information and insurance data.

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What do we offer in return?

A career that you define.

Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
 
Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world.

Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.

We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.