Area Manager Director - Inland Empire

Key Responsibilities

• Accountable for area revenue, budgeted results, operational performance, customer experience, and compliance. Uses performance data to identify gaps, allocate resources, and drive results.
• Leads workforce planning and staffing across the area. Hires and develops leaders and employees; sets expectations; conducts performance reviews; provides feedback and coaching; administers compensation; and addresses performance concerns.
• Partners with the RVP, Sales, and senior leaders to align market priorities, resolve regional issues, and execute initiatives that support business goals.
• Develops and implements operational improvements in areas such as process standardization, quality, safety, customer experience, and site or facility needs.
• Ensures teams are properly trained and follow company policies, procedures, and applicable regulatory and statutory requirements.
• Evaluates and applies data, technology, automation, and AI responsibly to improve efficiency, service, and quality while preparing the workforce for evolving business needs.

Experience, Skills, and Education

• 10+ years of progressive management or leadership experience, including 5+ years of directly related experience in title, escrow, or related operations.
• Demonstrated success leading managers or teams across multiple locations and delivering business results.
• Strong strategic planning, communication, decision-making, problem-solving, collaboration, and employee development skills.
• Ability to monitor performance, manage resources, lead complex initiatives, and use data and technology to improve operations.
• Bachelor’s degree in business or a related field preferred; an equivalent combination of education and relevant experience will be considered.

This position is eligible for bonus pay and/or incentives for production or other goals.  This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.