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Customer Experience Specialist

Assurant/wd1/assurant Connections

Assurant/wd1/assurant Connections is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

2 Locations Posted 17d ago
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Primary Job Accountabilities/Responsibilities

  • Customer center telephone consultation service 

  • Receipt of claim & Inform of required documents 

  • Confirmation and collection of insurance claim documents 

  • Information on missing documents 

  • Enter insurance claim details into the A/S400 system 

  • Auto EW claim data management_HMC EW & CPO EW  

  • Auto EW claim handling & checking_ HMC EW & CPO EW 

  • AS400 Basic Data Management 

  • Service networks management and registration 

  • Market research and major automobile parts survey 

  • Happy call and customer satisfaction O/B call 

Required Experience, Skills, and Knowledge

  • Education, Certifications and Experience:
    At least 5 years of related experience

  • Previous Experience: 
    - Strong customer service, interpersonal and communication skill 
    - Good at documentation and figures 
    - Strong responsibilities 
    - Call center experience preferred 

  • Knowledge and Skills:
    - Conversant with Microsoft Word, Excel and other Microsoft office programs 
    - Strong customer service, interpersonal and communication skill 
    - Possess a personal passion for after service, customer relationship partners and satisfaction 
    - High understanding of the system and excellent adaptability. 
    - Improve your automotive expertise step by step. 
    - Quick work processing possible based on Office’s proficient functions 



AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.


Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.



For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.

Posted by Assurant/wd1/assurant Connections on their own careers page — you apply directly, no recruiter in between. View original / apply →

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