Service Engineer - Process Analytics

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. You will act as a Field Service Engineer for Measurement & Analytics, specializing in analytical products such as Gas Chromatographs and FTIR systems, ensuring high customer satisfaction and driving service business growth. Each day, you will plan and execute work with a first-time-right approach while demonstrating a strong sense of urgency and ownership in your responsibilities.

The work model for the role is: onsite

This position is based in Muscat, Oman and directly reports to the Service Manager in Dubai, UAE and it is contributing to the Measurement & Analytics Business Line in the UAE region. Main stakeholders are customers, sales teams, factory teams, subcontractors, and regional/global service units.

Key responsibilities:

• Executing commissioning, AMC, troubleshooting, shutdown, and emergency maintenance activities at customer sites
• Identifying technical issues and performing root cause analysis for analytical instruments including Gas Analyzers, Liquid Analyzers, GC and FTIR systems
• Preparing material lists and ensuring availability of required parts, tools, and equipment before service execution
• Troubleshooting equipment and process failures while recommending corrective and preventive actions
• Engaging with customers on-site to improve operations, eliminate pain points, and ensure high satisfaction levels
• Coordinating with factory teams, subcontractors, and regional/global service units for technical support
• Supporting sales by identifying service opportunities and contributing to service offer preparation
• Conducting training sessions for customers and channel partners on analytical products and systems
• Planning and scheduling service activities efficiently to meet deadlines and optimize operational performance

You will join a dynamic, collaborative, and high-performing team, where you will be able to thrive and contribute to continuous improvement and customer success.

Qualifications:

• You are highly skilled in analytical instrumentation tools and methodologies and the industrial measurement & analytics market
• You have at least 7 years of experience in analytical service
• Maintenance (working as a Field Service Engineer with GC, FTIR, and analyzer systems is an advantage)
• You are highly adept in analyzer software and ABB analytical product platforms (nice to have)
• You are passionate about customer satisfaction and proactive problem-solving with a strong sense of ownership
• Degree in Instrumentation Engineering
• You are at ease communicating in English
• Willing to Travel to Pakistan and Iraq for regular site activities and also regionally to other countries / globally.
• Holding prior experience as Field Service Engineer in UAE and Middle East region is added advantage.

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead.

Run What Runs the World.

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#RunwithABB

#Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.