Customer Care Representative (English)

Sutherland Agency

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Cairo, Cairo Governorate, Egypt Full-time Posted 2d ago

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This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Benefits:

First waves = higher promotion chances
Competitive package
Fully paid training
Medical and social insurance coverage
Night/overnight shift allowance
24/7 company-provided transportation
Clear career development

Strong Interpersonal Skills, such as effective communication and relationship-building
Ability to handle customer complaints professionally and provide empathetic support
Fluency in English
Flexibility with night and overnight shifts
Unviersirty graduate
Previous experience in sales is mandatory

Posted by Sutherland on their own careers page — you apply directly, no recruiter in between. View original / apply →