Account Manager (AdTech)

Sigmasoftware2

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Remote Warsaw, Masovian Voivodeship, Poland Full-time Posted 2d ago

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Build and maintain long-term, trust-based relationships with Customers
Act as the primary point of contact for strategic account discussions
Identify and drive growth opportunities within existing accounts
Collaborate with delivery teams on upsell and cross-sell initiatives
Monitor Customer satisfaction and proactively mitigate risks
Align Customer expectations with operational and delivery capabilities
Translate business needs into structured internal action plans
Partner with Project Managers and delivery stakeholders to ensure transparency and predictability
Support contract extensions, commercial negotiations, and account planning activities
Contribute to long-term account development strategies
Facilitate effective communication between Customers and internal teams
Drive continuous improvement in Customer engagement processes

5+ years of experience in Project Management and/or Program Management
Proven experience in Account Management within a service-based IT company
Strong understanding of operational processes in European and US-based corporations
Successful track record of developing and scaling Customer accounts
Hands-on experience creating, negotiating, and managing delivery contracts
Strong commercial mindset and ability to identify business opportunities
Excellent communication, stakeholder management, and negotiation skills
Ability to build strategic long-term partnerships with Customers
Experience balancing Customer expectations with operational capabilities
Structured, analytical, and solution-oriented mindset
Upper-Intermediate or higher level of English

WILL BE A PLUS