ChurnZero & CX Operations Administrator

Liftedanupworkcompany Agency

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• Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
• Build and maintain scalable workflows within ChurnZero that support Customer Experience functions
• Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
• Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
• Provide regular project updates and communicate progress, risks, and questions to stakeholders
• Help identify opportunities to improve processes, automation, and operational efficiency across CX
• Support other short-term CX Operations and ChurnZero initiatives as needed

• 1+ year of hands-on ChurnZero administration experience
• Prior experience working in a Customer Experience / Customer Success Operations function
• Demonstrated ability to independently execute projects with minimal oversight
• Experience building workflows, playbooks, automations, or processes within ChurnZero
• Strong understanding of Customer Success processes and operational best practices
• Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
• Strong organizational skills and attention to detail
• Comfortable working in a short-term, project-focused environment

• Remote Opportunity

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