Manager, Client Relations

This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers. 

Essential Duties:

• Serves as liaison and advocate between assigned client publishers and the Ingram organisation  including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
• Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
• Provides guidance on publishing programme and individual titles.
• Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
• Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
• Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
• Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
• Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
• Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy

Knowledge, Skills and Abilities

• Ability to travel up to 15% of the time
• Advocacy skills
• Ability to build internal consensus
• Presentation skills
• Ability to work independently
• Critical Thinking skills
• Knowledge of the eBook market
• Prioritisation skills
• Personal Computing skills to include MS Word, Excel and Powerpoint
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Attention to detail
• Knowledge of organisation, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Education and Experience

• Bachelor’s Degree
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience

• Competitive salary
• Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards