Senior Production Support Team Lead (Control-M & Operations)

We are looking for a Senior Production Support Team Lead (Control-M & Operations) to join a critical production operations team responsible for ensuring the stability, availability, and performance of business-critical applications and infrastructure. This is a hands-on leadership role for an experienced professional with strong expertise in production support, batch scheduling, monitoring, incident management, and operational excellence.

Key Responsibilities:

• Lead and support production operations activities, ensuring high availability and reliability of critical services.
• Manage and optimize batch scheduling processes using Control-M.
• Provide Level 2 production support and ensure operational continuity across business applications and platforms.
• Monitor production environments, identify operational risks, and proactively resolve incidents and performance issues.
• Troubleshoot batch failures, application issues, infrastructure incidents, and service degradations.
• Coordinate production activities and support operational changes, releases, and maintenance interventions.
• Manage file transfer processes and ensure the successful execution of scheduled workloads.
• Maintain technical documentation, operational procedures, and CMDB records.
• Collaborate with infrastructure, development, security, and business teams to ensure service quality and continuous improvement.
• Contribute to automation initiatives, operational efficiency improvements, and DevOps practices.
• Support team coordination, workload distribution, knowledge sharing, and operational governance.

• Strong experience in Production Support, IT Operations, or Application Support environments.
• Proven experience leading and coordinating technical teams, including task allocation, operational follow-up, knowledge sharing, and team support in production environments.
• Hands-on experience with Control-M administration, scheduling, monitoring, and troubleshooting.
• Solid knowledge of Linux and/or Windows Server environments.
• Experience with Shell/Bash scripting and operational automation.
• Good understanding of application servers such as Tomcat, Apache, and JBoss.
• Experience with managed file transfer solutions such as CFT, Connect:Direct, or Connect Express.
• Knowledge of cloud platforms, preferably AWS and/or Google Cloud Platform (GCP).
• Experience with monitoring and observability tools, ideally Dynatrace.
• Familiarity with ITSM platforms such as ServiceNow.
• Professional proficiency in English (Mandatory);
• Fluency in French is a plus.

Soft Skills:

• Strong leadership and mentoring capabilities.
• Excellent stakeholder management and communication skills.
• Ability to influence technical decisions and drive best practices.
• Analytical mindset with strong problem-solving abilities.
• Proactive, autonomous, and results-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in cross-functional and international environments.
• Continuous improvement mindset and commitment to delivering high-quality solutions.

• Workplace type: Hybrid (50% onsite, 50% remote).
• Location: Parque das Nações, Lisboa.
• Participation in an on-call rotation and occasional planned out-of-hours interventions.