2d ago
Customer Relations Team Leader
Ikanoretail is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.
To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:
- valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
- understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
- ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit
To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
- ensuring the department is fast and efficient our customers, and cost-effective for the IKEA store.
- ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
- ensuring that co-workers are supported in their daily work.
- Solid understanding of the easy buying experience.
- Cost and budget management and proven leadership skills in a people-centric organisation.
- Be passionate about customers and act to ensure a positive shopping experience.
- Passionate about home furnishing, people's life at home and the IKEA range of products and services.
- Good communication, negotiation and influencing skills.
- Good attention to detail by being persistent, structured and accurate.
- Willing to work on weekend, shift hours and public holidays.
Please apply by 15-Oct-2026.
Posted by Ikanoretail on their own careers page — you apply directly, no recruiter in between. View original / apply →