Debt Collector

JOB SUMMARY

This Position is entrusted with the responsibility of managing collections and maintain the allocated Receivables Outstanding in accordance with / within the approved credit terms and strive to exceed the desired cash flow.

• Payment follow-up with the clients.
• Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
• Ensure Receivables statement reflects true and fair picture.
• Periodical customer feedback on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.

DUTIES & RESPONSIBILITIES

Client follow-up

• Ensure Automated statement is sent to all clients fortnightly.
• Maintain detailed and up-to-date records of customer accounts and collection activities.
• Calls & emails to the clients prior to the due dates, to follow up / seeking payment for due/overdue invoices.
• Sending follow up mails/reminders/chase letters / timely escalation on a regular basis to delaying clients to ensure timely collections.
• Ensure that all the assigned clients are followed up each month without any exception.
• Manage customer relationship and retention.

Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.

• Monitor the ageing of the clients’ outstanding statement on a regular basis and chase up with the clients accordingly, to maintain the overdue percentage less than 80% on the total outstanding.
• Identify the high value invoices and ensure quick collection to improve the cash flow.
• Ensure that a minimum of one receipt is collected monthly from each of the due customers.

          Ensure Receivables statement reflects true and fair picture.

• Interact/liaison with the clients on a regular basis and ensure accounting of all invoices by the clients closest to the date of service/sales rendered.
• Investigate and resolve customer disputes or discrepancies related to outstanding balances.
• Liaison /Interact with the messenger/service, Sales & logistics department on a regular basis to ensure timely submission of invoices.
• Escalate unresolved or high-risk accounts to the Collections Manager or relevant department.
• Liaison/Interact with the Receivables Accountant (RA) and ensure timely posting of receipts, proper allocation of invoices, timely accounting of Credit Memos.
• Liaison/Interact with the clients on a regular basis to ensure customer’s balances are reconciled/matched with the client’s outstanding statement at any point of time, supported with a reconciliation statement for the differences.

   Periodical feedback to the Finance Manager/Credit Control Supervisor on the payment status of  the outstanding invoices

• Follow up with the clients regularly and keep up to date remarks in respect of each outstanding invoice.
• Provide the updated payment status of the assigned clients - to the Credit Control Supervisor/Finance & do timely escalations & coordinate with Supervisor on daily basis to decide on order approvals/ releasing of Account holds.

Education

 Bachelor’s degree in Accounting, Commerce, Finance, Business Administration, or a related field.

Experience

• 2 to 3 years minimum experience in the similar role
• Monthly Follow up Report in Excel
• Customised Customer Statement in oracle
• Customised Customer Ledger in Oracle
• Receipts module in Oracle

Skills & Abilities

• Skills: Strong communication, negotiation, and Excel skills; basic understanding of financial statements.
• Personality: Detail-oriented, persistent, and customer-focused with a professional demeanor.
• Systems Knowledge: Familiarity with ERP or accounting software (SAP, Tally, or equivalent) is an advantage.