Global Supply Chain Analyst - Order Management

Summary:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department 

Task and Duties:

• Ensure smooth and timely freight process flow. 

• Ensure accurate and timely data entry into our operating system. 

• Track and trace Order Management files. 

• Use workflows on daily basis to manage shipments  

• Monitor shipment reports to ensure total customer satisfaction 

• Ensure timely clearance and delivery of freight to customer for Import shipments. 

• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments. 

• Ensure accurate and timely client and vendor billing. 

• Manage intercompany invoice payments (i.e. via AJAX report) 

• Interact with our customers, arranging their international shipments, meeting customer service standards. 

• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others). 

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements. 

• Understand department process flow, constantly looking for areas of improved efficiency. 

• Ensure all customers standard operating procedures are followed and updated in the DLSOP. 

• Meet KPI standards, per company procedure. 

• Overseas communications, timely responses to emails and requests (internal and external) 

• Escalation of problems to Management when necessary 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.   

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Understanding transportation process of all models is a plus 

• Hazardous Materials certification (preferred) 

• Good computer skills (e.g., MS Excel, MS Word) 

• Fluent in English 

• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience 

• Meet company standards of 52 hours training per year, including as needed management/leadership training 

• Excellent organizational skills, time management skills in addition to a professional manner  

• Positive and willing to help attitude  

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results 

Expected Salary: $25 - $32/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.