Ciudad de México | District Business Operations Analyst

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Global Role (50% of responsibilities)

• Get full and proper usage of existing systems and tools by GEO’s and Operations
• Introduce new processes to our operations in our pursuit of relentless efficiency
• Receive and roll out new operating systems and related tools – and provide meaningful feedback
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other district, regional, and global resources to build consistency in all processes
• Contribute to a global operational standard to create and protect the pursuit of a Best in Class operations

District Role

• Take direction from Regional Manager, Business Operations – Process (RVP Region)
• Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
• Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
• Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
• Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
• Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts
• Be involved and have knowledge and understanding in customer and external ISO Audits
• Lead and ensure progress on corrective and preventative actions within your district
• Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field
• Present improved data and analytics for internal business opportunity and external client value
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other districts, regional and global resources to build consistency in all processes
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Global Logistics industry
• Understanding of Expeditors systems and procedures

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
• Pro-active and strong organizational skills
• Good computer skills (Microsoft Office)
• Fluent in English

Behaviours:

• Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Expeditors offers excellent benefits

• Competitive salary
• Features above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.