Agente Soporte Documental (OM)

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Order Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards, as per the company's procedures

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process for imports
• Understanding of ocean documentation process for exports
• Methodic.
• Ability to review large set of documents and coordinate document corrections with shippers, ocean carriers, customs brokers, Expeditors offices overseas.
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Hazardous Materials certification (preferred)
• Spanish (native) and English (written)

Expeditors offers excellent benefits:

• Training and Personnel Development Program
• Growth opportunities within the company