Air Import, Operations Agent

Ensure accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements.

Key Responsibilities:

• Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
• Validate charges against carrier invoices, tariffs, and customer contracts.
• Coordinate with operations to confirm shipment details and resolve discrepancies.
• Maintain billing records and ensure proper documentation for audits.
• Communicate with customers regarding billing inquiries and adjustments.
• Monitor aging reports and assist in resolving billing-related disputes.

Position Schedule:  Monday-Friday 7:30AM – 4:30PM

Major Duties and Responsibilities:  

• Ensure smooth and timely freight flow
• Ensure accurate and timely data entry into our invoice / operating system
• Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report)
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure timely delivery/dispatch of freight to customers for Import shipments
• Use Air Import Workflows on daily basis
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Follow up on customer emails showing exceptional customer service
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Strong attention to detail and accuracy in financial data.
• Knowledge of air freight pricing, tariffs, and Incoterms.
• Proficiency in billing systems and MS Excel.
• Ability to work under deadlines and prioritize tasks.
• Good communication skills for internal and external coordination.

Reporting Structure 

• Lead Agent, Supervisor, Manager 

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines

The hourly range $20-$30/hour

All your information will be kept confidential according to EEO guidelines.