Senior Customer Service Representative

Dominos

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Ann Arbor, MI, United States Full-time Posted 1d ago

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The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.

Responsibilities

Customer Service & Credit Management

Support with inbound/outbound phone calls
Communicate with customers over the phone, email and online chat to resolve their questions or concerns
Prepare orders in WMS and prepare pertinent reports for loading and production
Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request
Coordinate and disseminate corporate, marketing, and other company information to the stores
Maintain filing system for invoices, reports, and other customer-related information
Support specialty orders such as school lunch, WRC, and DIG
Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
Support with all SCC communication and redelivery
Ability to manage multiple priorities, multi-task
Meet performance metrics/objectives

High School diploma/GED
Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
Ability to work independently and as a team
Excellent communication, interpersonal and organizational skills
Ability to handle multiple tasks
Experience with Microsoft Office software
Bilingual preferred
Ability to work a flexible shift/schedule, holidays and weekends
Call Center Soft skills preferred

Benefits: