Customer Logistics Aftermarket CTTR

Continentalgroupsectorcontitech

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Timișoara, Timiș, Romania Full-time Posted 14d ago

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Order Management (Order-to-Cash Process):
Efficient and reliable customer order management in an international environment
Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF)
Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation
Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces
Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions
Clarification of production status/ delivery status with internal interfaces (Demand Planning)
Handling of backlogs (including allocation management) + proactive customer communication
Organization of shipments and initiation of delivery requests to warehouse/ shipping
Tracking/ ensuring successful goods receipt at the customer
Regular and transparent order book reporting
Communication (after order placement):
Handling inquiries about:
- Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
- Products and/ or services
- Prices, if a predefined standard price list is available (public information)
- Technical product information after order placement (according to catalog)
- "Offering product alternatives" after order placement
- "Receiving new product requirements" after order placement and forwarding to sales
Responsible for customer escalations (e.g., capacity or bottlenecks)
Complaint handling:
Handling of logistical complaints including recording in the system

Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
Knowledge of order processing esp. Export Business
Logistics knowledge and logistics experience advantageous
Strong assertiveness and communication skills
SAP knowledge (several years of experience), SD module advantageous
Fluent German and English language skills, both written and spoken
Applications from severely handicapped people are welcome.

Employee need to be able to speak fluent English

Posted by Continentalgroupsectorcontitech on their own careers page — you apply directly, no recruiter in between. View original / apply →