Support Specialist - Romania

Brainlab

Brainlab is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Remote Bucharest, Bucharest, Romania Full-time Posted today

Apply directly →

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products: Loop X, Airo. Learn more about Loop X by clicking here.

Main responsibilities will include:

Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
Support product launches by coordinating setup, testing, and user onboarding
Document all service activities accurately and in compliance with quality standards
Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

Degree in electrical engineering, electronics, mechatronics, or similar
Ideally first experience in technical support, preferably in the healthcare sector
Familiar with X-ray systems and/or scanner technology (a plus)
Strong IT, networking, and troubleshooting skills
Independent, structured, and solution-oriented working style
Excellent communication skills in English and German
High willingness to travel national (up to 80%), with the possibility of occasional international assignments
Confident use of MS Office; Salesforce knowledge is an advantage
Valid driver’s licens