CRM Lead – Service Cloud, AI & Omnichannel

Zoox

Zoox is on a mission to reimagine transportation and build autonomous robotaxis from the ground up that are safe, reliable, clean, and enjoyable for everyone.

Foster City, CA Full-time Posted 1mo ago autonomous vehiclesrobotics

$190k–$239k/yr Apply directly →

We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement.

This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence.

Posted by Zoox on their own careers page — you apply directly, no recruiter in between. View original / apply →