IT Service Desk & SLA Operations Manager

Zoox

Zoox is on a mission to reimagine transportation and build autonomous robotaxis from the ground up that are safe, reliable, clean, and enjoyable for everyone.

Zoox is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Foster City, CA Full-time Posted 20d ago autonomous vehiclesrobotics

$167k–$201k/yr Apply directly →

The IT Service Desk & SLA Operations Manager is responsible for overseeing the end-to-end lifecycle of all IT support tickets, from initial intake through resolution and closure. This role demands unrelenting ownership: you will follow every ticket on its entire journey to the end-of-the-earth to achieve resolution in a timely and effective manner.

Driven by a "Simple Sets You Free" mindset, this role actively strips away bureaucratic friction, eliminates operational waste, and continuously optimizes IT service management processes to maximize efficiency, speed up ticket resolution, and boost customer satisfaction.

Posted by Zoox on their own careers page — you apply directly, no recruiter in between. View original / apply →