Customer Engineer

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

 

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

 

We’re looking for a technically strong and deeply curious Customer Engineer to own how our robotic systems behave in the real world.

This role exists at the boundary between product and reality. You’ll work on the hardest problems — where software, hardware, and real-world operations intersect — turning messy, ambiguous system behavior into clear understanding and meaningful improvement.

You’ll partner closely with customers, Customer Success Managers, and our R&D team to investigate complex issues, identify root causes, and drive fixes that scale across the fleet.

While you’ll occasionally step into high-impact customer issues, your focus goes beyond resolution — ensuring we understand why problems occur and improving the system so they don’t happen again.