Genesys Cloud - Architect

Ttec Digital Agency

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process.

•   Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
•   Communicates with project manager/client to identify application requirements.
•   Ensures applications meet the standards and requirements of both the client and project manager.
•   Conducts tests of the application for functionality, reliability, and stabilization.
•   Deploys/implements the application to the client.
•   Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
•   Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
•   Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
•   Demonstrate professionalism and leadership in representing the Company to customers and vendors.
•   Core PureCloud handler development & maintenance.
•   Monitor and respond to system errors. Participate in on-call rotation.
•   Follow-up on and resolve outstanding issues in a timely manner.
•   Update customer to reflect changes in system configuration as needed.
•   Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
•   Ability to multi-task is imperative.
•   Participate in interviewing candidates and making hiring recommendations.
•   Accurately forecast utilization and consulting revenue.
•   Establishing and executing ongoing personnel technical training and growth plans
•   Understand system hardware/software to be able to identify problems and provide a remedy.
•   Handle TAC/Engineering escalations as directed by the team lead or team manager.

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