Principal Observability & Reliability Architect

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking a Principal Observability & Reliability Architect to join AHEAD’s Observability Practice within Intelligent Operations. This is a senior, client-facing architecture and delivery leadership role focused on helping enterprise clients improve operational visibility, service reliability, incident response, telemetry governance, and business-service visibility. The role operates as a player-coach, pairing senior advisory leadership with hands-on architecture guidance across observability platforms, telemetry pipelines, AIOps, and SRE-aligned operating models. It spans the full engagement lifecycle: pursuit solutioning, discovery, architecture design, estimation, delivery governance, escalation, and practice enablement.