Senior Customer Success Specialist (Theia)

Role Overview

The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. This role is a senior individual contributor position, focused on high-quality execution, customer enablement, and day-to-day success delivery.

You will work closely with customers to ensure they are onboarded effectively, trained to use Theia with confidence, and supported throughout their lifecycle. This role is hands-on and customer-facing, designed to increase coverage, resilience, and consistency as the Customer Success function scales.

*** MUST HAVE ***

Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.

Core Purpose

This role exists to:

• Ensure customers successfully adopt and use Theia in their day-to-day workflows.
• Deliver consistent onboarding, training, and enablement across a growing customer base.
• Act as a reliable point of contact for customers, reinforcing trust and long-term relationships.
• Feed structured customer feedback and insights back into Product and Business Development.

Key Responsibilities