Quality Assurance Lead

SteerBridge Strategies is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success. At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

The Quality Assurance (QA) Lead is responsible for overseeing the quality assurance program across Credit Card Operations, ensuring exceptional customer service, operational accuracy, regulatory compliance, and risk mitigation. This role leads a team of QA Analysts responsible for monitoring customer interactions, operational processes, and transaction activities to ensure adherence to company standards and regulatory requirements. The QA Lead serves as a strategic partner to Operations, Customer Support, Fraud, Disputes, and Compliance teams by identifying quality trends, driving continuous improvement initiatives, and enhancing the overall customer experience. This is a hybrid position based in Vienna, VA.