1y ago
Senior Customer Tech Support Specialist (Help Desk Manager)
SDData Systems is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.
Senior Customer Tech Support Specialist
Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable - Full Time with Benefits Flexible Start-Date – Contingent on contract award – On-Site
Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. This is a great opportunity to impact DoN technical initiatives and support the warfighter.
As the Senior Customer Tech Support Specialist, you will be responsible for:
- Provide on-site desktop support as needed, provides general help desk support for User Assistance.
- Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
- Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate.
- Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
To qualify, you will need:
• DOD Top Secret Security Clearance
- CWF designation IAT Level III Certification
- 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy
Posted by SDData Systems on their own careers page — you apply directly, no recruiter in between. View original / apply →