Client Care Manager

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Care Manager.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our amazing teams serve Fortune 500 companies like Adobe, Cisco, IBM and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our industry leading platform at events around the world. Come be a part of a company that is changing the market! — it will be challenging, fun and exciting!

About the Role

This role will lead our Customer Support team to deliver a best-in-class support experience for customers, partners, and internal stakeholders. As the Client Care Manager you will lead a talented and dedicated team of analysts to deliver on our client support strategy across all regions, tiers, and and channels, including case and chat support to our growing client base. You will work closely with our implementation, operations and development teams to provide a reliable, consistent and positive experience for our clients.