Director, Retirement Claims Case Management

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Director of Retirement Case Management provides leadership to the New Business case management and Agent Onboarding team to ensure optimal service delivery for New Business contracts for all Retirement retail products. This leader is responsible for managing both New Business, Agent Onboarding strategy and oversight of day-to-day operations of the department in a processing, money/fund management environment and ensures service levels and quality standards are met. The ideal candidate should have strong Annuity and financial services knowledge and experience; as well a passion for helping Protective to become a first in class Annuity provider.