Product Success Specialist (Remote)

Overview

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Product Support Specialist to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! With over 100 dedicated professionals across the US and India, we are redefining how students prepare for and succeed in their careers, maximizing the impact of experiential learning, mentorship and engagement as the cornerstones of their educational journey. Our mission is rooted in enhancing educational outcomes through innovative solutions and meaningful engagement, creating lasting value for institutions and their communities. Join us in shaping the future of higher education by enabling institutions to provide students with the tools and support they need to thrive in their educational and professional journeys.

About the Role

You will serve as the first point of contact for our users, assisting them with technical challenges, product/process inquiries, and troubleshooting. You'll support highly engaged PeopleGrove clients, ensuring they successfully configure, adopt, and maximize value from our platform