Assistant Manager - Ops

About the Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines.

As an Associate Manager, you will play a huge role in driving growth across all categories. Our team holds end-to-end responsibility to launch and scale-up categories, by ensuring the right selection, competitive pricing, and conversion. Each category team has Senior Business Managers/Business Managers and a group of Assistant Business Managers, Key Account Managers, and Business Development Executives.

Within the business team, you'll closely work with the category marketing team and other category teams. Beyond this, you will also work closely with the Product, Supplier Growth, User Growth, and Fulfillment & Experience teams.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.

About the Role

We are seeking a proactive and results-oriented Assistant Manager to lead our Inbound Channel and CRM team. In this role, you will manage our inbound seller support operations, ensuring a high standard of service and fostering a collaborative, motivated environment. You will be responsible for managing and developing a team of support agents, streamlining processes, and enhancing seller experience and onboardig.