Clinical Administrator

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra MENA is looking to appoint a Clinical administrator to enhance the quality of client case management, to maximise satisfaction and service delivery of EAP (Wellbeing and WFMH) services. The Clinical Administrator plays a vital role in ensuring the smooth and efficient operation of the Clinical Operations department. Acting as the bridge between clinical staff, clients, and administrative functions, this individual would manage some of the workflows of non-clinical and clinical cases, supports the clinical case managers, affiliate network, and ensures compliance with service level agreements (SLAs). The ideal candidate combines strong administrative organisational skills with a clear understanding of general mental health terminology, clinical workflows, and the sensitive nature of EAP services. You will work hybrid, from Dubai. 2 days working from home, 3 day in the office. The work week runs from Monday – Friday, so the successful candidate will be expected to work 5 days a week from 8am to 5 pm.