Clinical Care Coordinator

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Clinical Care Coordinator will provide essential administrative support to the clinical and operations department, ensuring the smooth operation of the retail and community services.

This role involves coordinating client appointments and documentation, managing case files, handling client inquiries, and supporting the overall administrative and logistical management of centre operations. The Clinical Care Coordinator will assist in maintaining compliance with operational standards, facilitating communication, and ensuring accurate data entry and reporting, encompassing a schedule of five days per week plus one Saturday a month.

This role is a permanent (5) day a week role. The successful candidate will be expected to work from 11am to 7pm, Monday to Friday, with 1 Saturday per month. This is a hybrid role, working 4 days in the office, 1 day from home per week.