Client Services Consultant

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Health Southern Africa are searching for a Client Services Consultant that will take responsibility for the management of a portfolio of Employee Assistance Programmes and Wellbeing Services clients.

Main areas of responsibilities include client retention and excellent customer experience, effective SLA adherence, client risk management, growth of the portfolio, project management of diversified services, administration and financial management of allocated marketing budgets.

This is a full time (5 day per week) position, to be based Hybrid in Cape Town, South Africa.