Triage Technician

LightEdge Solutions Agency

LightEdge Solutions develops IT solutions combining shared and private/dedicated platforms to streamline operations, improve reliability, and reduce costs for businesses.

Austin, Texas Posted 6d ago it-infrastructurecloud-services

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The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.

Posted by LightEdge Solutions on their own careers page — you apply directly, no recruiter in between. View original / apply →

Triage Technician

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