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Senior Associate, Market Operations (Service Quality)

Lalamove

Lalamove is a global on-demand delivery platform connecting customers and drivers directly through technology, serving millions of orders daily with a unicorn-status, venture-backed company.

Lalamove is the employer — EngRadar is a job radar, not a recruiter. We track this posting from their own careers page and send you straight there; we never handle applications or CVs.

Hong Kong SAR Full-time Posted 26d ago logisticsondemand-delivery
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Senior Associate, Driver Service Management (Market & Operations) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

The Role
Reporting directly to the Manager, Driver Service Management, you will be responsible for driving market success and operational excellence across local driver partner communities. You will serve as the hands-on liaison between global driver service initiatives and local market teams, ensuring that driver service quality, support workflows, and engagement strategies are executed seamlessly on the ground. This role requires a balance of operational grit, cross-border coordination, and a champion mindset to resolve frontline friction and continuously elevate the driver experience.
  • Core Focus: Local Market Success

Posted by Lalamove on their own careers page — you apply directly, no recruiter in between. View original / apply →

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