Customer Service Representative

IDT

National Retail Solutions (NRS), a subsidiary of IDT Corporation, provides cost-effective point-of-sale systems and complementary services to independent retailers.

Guatemala City Posted 2mo ago retailtechpayments

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Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.

Key Responsibilities:

Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.

Posted by IDT on their own careers page — you apply directly, no recruiter in between. View original / apply →