Technical Customer Success Manager — AI Agents

About the Role

The Technical Customer Success Manager for AI Agents is a vital client-facing role focused on ensuring the success of our B2B SaaS customers. In this position, you will take ownership of post-sales processes, working closely with clients to configure our software, troubleshoot any issues, and implement AI agents and workflows. This role is not engineering-focused; rather, it requires a technical background to understand and manage integrations and determine when engineering support is necessary. You will thrive in a fast-paced environment where quick responses to customer needs are essential. Your proactive approach and technical curiosity will empower you to build strong relationships with our clients, ensuring they achieve their desired outcomes with our solutions. The ideal candidate will possess a deep understanding of customer success principles and a passion for technology.