Head of Post-Sales Operations

About the Role

Wing Assistant is hiring an exceptional, highly motivated individual to serve as the Head of Post-Sales Operations - the senior, leadership-adjacent owner of the post-sales pipeline. This is the handoff that happens after a deal closes, spanning recruitment and staffing, onboarding, client activation, and early stage stabilization. This is an operationally hands-on and execution-heavy partner working directly with the CEO, COO, CoS, and Head of Sales, accountable for keeping the post-sales pipeline continuously moving: identifying bottlenecks, enforcing timelines, coordinating cross-functional teams, and resolving process gaps that could delay revenue, staffing, onboarding or client activation. Most of the actual territory sits downstream of the sales close and the role's scope spans sales, post-sales and CSM. This is not an administrative tracking role. The position is expected to actively manage the post-sales pipeline, challenge stalled items, drive accountability, escalate risks, and improve the underlying processes that keep the post-sales pipeline moving.