Customer Support Enablement Associate

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?

As Field Nation's support organization scales, we're investing in technology that makes support faster, more consistent, and more scalable - AI agents that assist with QA and case handling, a modern phone system, and documentation that's accurate enough to power AI agents. This role plays a key supporting part in that transformation, partnering closely with the Salesforce admin and the Enablement Lead to help implement and validate the AI and systems our support team relies on day to day, and documenting how the Field Nation platform actually works so that both our support reps and our AI tools are working from accurate, current information. This is a hands-on role for someone who wants to sit at the intersection of support operations, AI/automation, and technical writing. This position is located in Uttara, Dhaka, Bangladesh and reports to the Customer Support Enablement Lead located in the U.S.